Privacy Policy cuci55 — We Treat Your Data as a Trust

1Introduction

Cuci55 ("we", "our platform") values the privacy of every user who registers and uses our services. This Privacy Policy is designed to transparently explain how we collect, use, store, and protect your personal information when you use the cuci55 platform.

By registering or using any part of the cuci55 platform, you agree to the practices described in this Privacy Policy. If you do not agree with any provision herein, please discontinue use of the platform and contact us to close your account.

This Privacy Policy applies to all users of the cuci55 platform, including visitors who browse the website without registering an account. It also applies to all our service channels, including the website, mobile app, and any customer support services.

2Data Collected

Cuci55 collects several categories of information to ensure our services function properly, securely, and in compliance with legal requirements. The following are the types of information we collect:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical records, or religious beliefs unless specifically required by law.

3How We Collect Data

Cuci55 collects your personal information through various transparent and controlled channels. We ensure every data collection method is carried out lawfully and with your knowledge:

• Account registration — When you register a new account, you provide us directly with basic personal information including your name, email, and phone number.
• KYC (Know Your Customer) Process — During identity verification, you will be asked to upload documents such as your MyKad or passport, which contain more detailed identity information.
• Financial transactions — Each time you make a deposit or withdrawal, your bank account or e-wallet details are recorded in our secure system.
• Platform usage — Technical and behavioural usage data is collected automatically via cookie technology, server logs, and encrypted analytics tools.
• Customer support communications — When you contact our support team via live chat or email, those conversations are recorded for quality control and security purposes.
• Referral & promotions program — If you participate in any promotions or referral programmes, additional information may be collected in relation to that participation.

4Purpose of Data Use

Every piece of information we collect serves a clear and legitimate purpose. cuci55 uses your personal data for the following:

• Account management — Creating, verifying, and maintaining your account to keep it secure and functioning correctly.
• Transaction processing — Processing deposits, withdrawals, and all financial transactions quickly and securely.
• Identity verification (KYC) — Verifying that you meet the age and eligibility requirements set by law and platform policy.
• Fraud prevention — Detecting and preventing suspicious activity, identity fraud, or money laundering through real-time monitoring.
• Service improvement — Analysing usage patterns to improve platform features, technical performance, and overall user experience.
• Service communications — Sending important notifications regarding your account, transactions, policy changes, and security updates.
• Customer support — Providing effective technical assistance and customer service whenever you need help.
• Legal compliance — Meeting reporting obligations to relevant Malaysian authorities where required by law.
• Relevant marketing — With your consent, sending you promotional information and offers tailored to your interests and gaming habits.

5Disclosure to Third Parties

Cuci55 understands the importance of your trust. We do not share your personal information indiscriminately. However, there are specific circumstances where disclosing information to third parties is necessary and lawful:

• Payment processors — Required transaction information is shared with licensed payment service providers (such as FPX and DuitNow) to process your deposits and withdrawals.
• KYC Services — Identity verification documents may be processed by approved third-party KYC service providers subject to strict confidentiality agreements.
• Gaming software platform — Minimum required game data may be shared with licensed game providers to ensure smooth gameplay.
• Relevant authorities — cuci55 will disclose information when required by a court order, police investigation, or valid Malaysian legal compliance requirement.
• Professional advice — Lawyers, accountants, or consultants bound by professional confidentiality obligations may access certain information when necessary.

All third parties we work with are subject to strict data processing agreements and are required to protect your information to a standard at least equivalent to the protection we provide.

6Data Security

Protecting your personal data is cuci55's highest priority. We continuously invest in cutting-edge security infrastructure to ensure your information is always safe from unauthorized access, loss, or breach.

The security measures we implement include:

• 256-bit SSL Encryption — All data transmitted between your device and cuci55 servers is encrypted using industry-standard 256-bit SSL technology.
• Data encryption at rest — Personal information stored in our databases is encrypted with AES-256 to prevent unauthorised access even in the event of a physical breach.
• Two-factor authentication (2FA) — An additional layer of protection is available for your account via OTP verification or an authenticator app.
• Real-time monitoring — Our automated threat detection system monitors platform activity 24 hours a day, 7 days a week for any suspicious activity.
• Internal access controls — Only cuci55 staff with a legitimate work need are permitted to access user personal data, and all such access is logged and audited regularly.
• Regular penetration testing — We conduct regular security tests and independent audits to identify and patch any vulnerabilities before they can be exploited.

7Cookies & Tracking Technologies

The cuci55 platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and maintain session security. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Collecting aggregate and anonymised data on how users interact with the platform to help us identify areas for improvement.
• Functional Cookies — Saving your preferences such as language, display settings, and game choices to make your experience more personalised and consistent.
• Security Cookies — Used to detect suspicious activity, prevent fraud, and protect the integrity of your session.

You can manage your cookie preferences through your web browser settings at any time. However, disabling essential cookies may affect the functionality and security of your account. For detailed guidance on managing cookies in popular browsers, please refer to your browser's help section.

8User Rights

As a cuci55 user and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our data protection team via live chat in the cuci55 app or through our support email. We will process your request within 30 calendar days.

9Data Retention Period

Cuci55 retains your personal data only for as long as it is needed for the stated purposes or as required by applicable Malaysian law. The following are our data retention guidelines:

• Active account data — Retained for the duration your account remains active on the cuci55 platform, plus the mandatory period following account closure.
• Financial transaction records — Retained for a minimum of 7 years from the transaction date, in accordance with Malaysian financial and tax legal requirements.
• KYC Documents — Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering (AML) compliance requirements.
• Security & technical data logs — Retained for 12 months for security and incident investigation purposes.
• Customer support communication records — Retained for 3 years for reference and quality control purposes.
• Closed account data — Retained for 7 years after account closure before being securely deleted from all our systems.

Upon expiry of the designated retention period, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

10Third-Party Links

The cuci55 platform may contain links or references to third-party services such as game providers or payment providers. Please note that this Privacy Policy applies to the cuci55 platform only.

Cuci55 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read and understand the privacy policy of any third-party platform before providing them with any personal information.

11Children's Privacy

The cuci55 platform is an online betting and gaming service that intended solely for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we determine that personal information of a minor has been collected without proper age verification, we will take immediate action to delete that information and close the associated account.

Parents or guardians who suspect that a child in their care has registered an account at cuci55 are urged to contact our support team immediately via in-app live chat so that prompt action can be taken.

12Privacy Policy Amendments

Cuci55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in law, technology, or our business practices. The date of the most recent update will always be clearly displayed at the top of this document.

Users will be notified of any material changes to this Privacy Policy through:

• In-app notifications on cuci55 at least 14 days before changes take effect.
• Email to the address registered on your account.
• A prominent notice on the cuci55 website homepage.

Continued use of the cuci55 platform after any amendment takes effect constitutes acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account before the amendment comes into effect.